As the saying goes, you can’t pick your neighbors. The same is true for co-workers (unless you’re the one conducting interviews!). Only in this case, you have to work together daily, and that won’t happen without some conflict. In fact, you’d be surprised how many workplace disagreements lead to the need for a defense attorney.
Conflict management is probably most critical in the workplace. That’s because the stakes are high. There are entire seminars on the topic. Human Resources organizations offer support solely focused on the legal issues conflict brings. Smaller arguments can lead to hours of mediation between HR and your manager. You can imagine the financial burden happening here. One statistic found that the typical manager spends 25-40% of his or her time dealing with workplace conflicts. That’s one to two days of every work week.
“It is important to establish professional boundaries, be able to distinguish the difference between assertive and aggressive behaviors, and most importantly remember professional communication and the art of active listening,” advises life coach Nick Dillon.